Online security.

Protecting your money and the privacy of your data is Banco Montepio's daily mission, but your actions continue to be decisive. Find out more about the most common frauds and the precautions you should take to ensure the security of your account when using the internet.

The most recent cases of fraud.

Net24 or APProva app blocking alert
Beware of emails and SMS alerting you to the blocking of Net24  or the APProva app and asking for immediate action. Never click on links or enter your Montepio24 access details on pages accessed through these messages.
Money requests via Whatsapp
Be alert to scams made through WhatsApp messages or sms, in which the scammer impersonates a son or daughter and asks you to send money urgently. Do not make any transfers without first confirming that it is indeed a family member. 
Fraud phone calls
Beware of scams carried out via WhatsApp messages or SMS, in which the fraudster pretends to be a son or daughter and requests an urgent  money transfer. You are advised not to make any transfer without first confirming that it is indeed a family member.
MBWAY fraud
Whenever you are asked to send or receive money through MBWAY, never share the code generated through the “Withdraw Money” option. With this code, the fraudster will be able to withdraw money from your account. Never disclose your access pin or MBWAY membership SMS code.
Security recommendations
Emails and SMS sent by Banco Montepio
Emails and SMS sent by Banco Montepio are for informational purposes only, and under no circumstances is access to the Montepio24 service, the provision of Access Codes, Authentication Credentials, or any Personal Data requested.
Always verify addresses and links
Whenever you access the website or Montepio24, always check if the address starts with "https://", if the domain presented is "bancomontepio.pt" and confirm in the browser if the site has an associated security certificate, verifying that it is associated with the entity "CAIXA ECONÓMICA MONTEPIO GERAL, CAIXA ECONÓMICA BANCÁRIA, S.A.".
Set strong passwords
Do not choose basic passwords related to personal information; avoid using the same password across the different accounts and online services you use. Mix letters, numbers and special characters.
Never share SMS codes
Never give third parties the codes sent to you via SMS by the Bank. By doing so, you may be giving access to your account and transaction validation mechanisms.
Be suspicious of notification messages
Be wary of emails and SMS with messages warning that your account or access to the Bank has been blocked and requesting immediate action. Typically, they redirect you to fraudulent pages, with the aim of capturing your login details.
Keep your computer, tablet and smartphone safe
Protect your equipment with access passwords, keep operating systems up to date, use an antivirus and a firewall on your computer and only install official software and apps, as they are guaranteed to be constantly checked against malicious behavior and information theft .
Information on the types of fraud

Action to be taken in case of fraud.

In case of fraud or suspected fraud, contact the Bank immediately or visit one of our branches.
Contacts